Customer Service, Terms of Sale, and Refund Policy

Overview

At AMAC PHOTO, we believe in delivering the highest standard of customer service. We are dedicated to ensuring that every customer has a positive experience with us. Despite the best efforts of our team members and vendor partners, we understand that issues may occasionally arise, and we are here to help. Our team is committed to resolving any problems as quickly and efficiently as possible. If you encounter any difficulties or have questions about our services, please don’t hesitate to reach out. We’ll respond promptly and work diligently to find a solution.

Please carefully review our terms of sale and refund policy. By using our site and making a purchase, you are agreeing to these terms. The terms are applicable whether you order online, in person, by telephone, or other means.

  1. Customized Items: Items that have been personalized, customized, or made to order are non-refundable and non-cancellable. This includes any modifications or alterations requested by the customer.

Exceptions: In the event of a manufacturing defect or damage during shipping, please contact us within 3 days of receiving the product to initiate a return or exchange. We will assess the situation and provide a resolution accordingly.

  1. Return Authorization: Before returning any item, please obtain a return authorization from our customer service team. We reserve the right to refuse unauthorized returns.
  2. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or damage during shipping. In such cases, we will provide instructions on how to proceed with the return.
  3. Refund Process: Once the returned item is received and inspected, we will notify you of the status of your refund. If approved, the refund will be processed and issued to the original payment method used during the purchase.
  4. Digital downloads, Services, and Reservation Fees are non-refundable items. If you are unhappy with a purchase, please contact our customer service team and we will do our best to resolve the matter.
  5. Delayed products or missing orders: We understand that sometimes shipments may experience delays or go missing during transit. If you have not received your order within the expected timeframe, please contact us immediately. We take such situations seriously and want to ensure your complete satisfaction. Our goal is to make sure you are satisfied with your purchase, and we will do everything we can to rectify the situation promptly.

Please note that this refund policy is intended as a general guideline. We reserve the right to make exceptions or modifications on a case-by-case basis, depending on the circumstances. If you have any questions or require further clarification, please contact our customer service team for assistance.

Need help?

Our customer service and support email is customersupport@amacphoto.com. This email will create a ticket and will be routed to our queue for processing and resolution.